Terms and Conditions

1. About these Terms

StayBind is a software platform operated by StayBind Technologies Private Limited ("Company", "we", "us", or "our"). These Terms form a binding agreement between the Company and the person or business that registers for or uses the service ("Operator", "you", or "your").

The service is intended for use by businesses that operate short-term-rental, homestay, villa, or boutique-accommodation properties in India. It is not directed at consumers. If you do not agree with any part of these Terms, do not use the service.

2. Definitions

• "Service" or "Platform" means the StayBind web application, APIs, integrations, and related services we make available to you.
• "Operator" means the business or individual that holds a StayBind account and uses the Platform to manage properties.
• "Guest" means a person who books or stays at a property managed by an Operator.
• "Subscription" means the paid plan (base plus any add-ons) under which you access the Platform.
• "Payment Gateway" means the third-party payment service provider (for example Razorpay) used to collect payments.
• "Guest Payment" means money a Guest pays to an Operator for a booking, deposit, or stay.

3. Eligibility and account registration

You must be at least 18 years old and capable of forming a binding contract under the Indian Contract Act, 1872. You represent that the information you provide during registration is accurate and that you are authorised to act for the business you register.

You are responsible for safeguarding your login credentials and for all activity that occurs under your account, including the activity of team members you invite. Notify us promptly at support@staybind.com if you suspect any unauthorised use.

4. The service

The Platform provides operational tooling for accommodation businesses, which may include a property management system, channel and calendar synchronisation, guest messaging, booking management, an optional assistant, analytics, and billing tooling. Features depend on the plan and add-ons you select and may change over time.

We provide the Platform on a software-as-a-service basis. We do not own, operate, manage, or control any property, and we are not a party to any rental agreement between an Operator and a Guest.

5. Subscription, fees, and billing

Access to paid features requires an active Subscription. StayBind is billed primarily on a per-active-property basis each month, plus any add-ons you enable. The applicable prices are shown at sign-up and on our pricing page and may be updated from time to time on prospective notice.

• Free trial: new Operators may receive a free trial. Unless you cancel before the trial ends and set up a valid payment method, your Subscription may begin at the end of the trial.
• Auto-renewal: Subscriptions renew automatically for successive billing periods until cancelled. Where you authorise a UPI AutoPay or card mandate through the Payment Gateway, you authorise recurring charges for the Subscription and any metered usage.
• Taxes: fees are exclusive of taxes. You are responsible for applicable taxes, including GST, which we may add to invoices as required by law.
• Usage and add-ons: certain features are metered (for example messaging, assistant usage, or a direct-booking value-share) and are added to your invoice for the relevant period.
• Failed payments: if a charge fails, we may retry, suspend access after a grace period, and ultimately downgrade or close the account.

All fees paid to the Company for the Subscription are governed by our Refund and Cancellation Policy. Cancelling your Subscription stops future renewals; it does not entitle you to a refund of fees already paid except as stated in that policy or as required by law.

6. Guest payments and merchant of record

Where the Platform helps you collect Guest Payments, you, the Operator, are the merchant of record for those payments. You connect your own Payment Gateway account, the Guest pays into your merchant account, and funds settle directly to you. The Company does not collect, pool, hold, or take custody of Guest Payments, and is not a payment aggregator for accommodation bookings.

As the merchant of record, you are solely responsible for your booking, cancellation, refund, and deposit policies; for issuing receipts and tax invoices to your Guests; for handling chargebacks and payment disputes; and for compliance with the terms of your Payment Gateway and with applicable law. The Company facilitates the technical flow and records the transaction for your operations, but the underlying supply of accommodation is between you and your Guest.

7. Your responsibilities

• Provide accurate property, pricing, availability, and business information.
• Comply with all laws applicable to your business, including local registration, GST, KYC, foreigner registration (such as C-Form and FRRO obligations where applicable), and consumer-protection requirements.
• Obtain all consents required to upload and process Guest data on the Platform, and act as the controller of that data with respect to your Guests.
• Maintain your own published cancellation and refund policy for Guests and honour it.
• Use channel, messaging, and payment integrations in accordance with the rules of the relevant third party.

8. Acceptable use

You agree not to misuse the Platform. You will not, and will not permit anyone to: break the law or facilitate unlawful activity; infringe the rights of others; upload malware or attempt to gain unauthorised access; interfere with or disrupt the Platform; scrape or resell the service without permission; send spam or unlawful messages to Guests; or use the Platform to send communications that violate telecom, anti-spam, or data protection rules.

9. Intellectual property

The Platform, including its software, design, and trademarks, is owned by the Company or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Platform for your internal business purposes during your Subscription. You retain ownership of the content and data you upload, and you grant us the rights needed to host and process it to provide the service.

10. Third-party services

The Platform integrates with third-party services such as payment gateways, channel managers, messaging providers, and online travel agencies. Your use of those services is subject to their own terms, and we are not responsible for their acts, omissions, availability, or policies. We may add, change, or remove integrations over time.

11. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or that it will meet every requirement, and we are not responsible for losses arising from third-party services, channel or payment outages, or your own configuration.

12. Limitation of liability

To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the service in any twelve-month period will not exceed the total Subscription fees you paid to the Company for the service in that period. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnity

You agree to indemnify and hold harmless the Company and its officers, employees, and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising out of your use of the Platform, your Guest Payments and bookings, your content or data, or your breach of these Terms or of applicable law.

14. Suspension and termination

You may cancel your Subscription at any time from your account settings. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Platform in a way that creates legal or security risk. On termination, your right to use the Platform ends. We may retain and delete data in accordance with our Privacy Policy and applicable law.

15. Changes to the service and these Terms

We may update the Platform and these Terms from time to time. When we make material changes to these Terms, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

16. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to the dispute-resolution process below, the courts at Hyderabad, Telangana will have exclusive jurisdiction. The parties will first attempt to resolve any dispute amicably; failing which, the dispute may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Hyderabad, conducted in English.

17. Grievance and contact

For any questions, grievances, or notices regarding these Terms, contact us at support@staybind.com. Registered office: Praneeth Reddy Kuraparthi, Flat no-101, Archie's Shantinivas Apartment, Chaitanyapuri, Hyderabad, Telangana 500035, India.